FAQ - Quick answers to your questions
QUESTIONS ABOUT PRODUCTS
I have a question about a product. Who can I contact?
Please use our contact form and select “product inquiry” for your request.
How long is the best-before date of the products in the online store?
The items shipped from our online store have a minimum shelf life of 3 months, but usually much longer. Due to the fast throughput times of our products in the warehouse, a more precise limitation is unfortunately not possible.
Items with a shorter best-before date are reduced and labeled accordingly.
Why are the prices in the online store more expensive than in retail stores?
It is possible that you will find our products at lower prices in retail stores than in our online store. This is due to the fact that we unfortunately have no influence on the pricing of our products in retail stores. This is the responsibility exclusively to the retailer.
The major advantages of our online store therefore lie in
- availability of our entire and varied range around the clock
- order directly from the manufacturer
- coffee products are not available in stores
- free delivery from an order value of € 25
- convenient ordering from home
- your order arrives fresh, quickly and swiftly at your home without additional warehouses and retailers
Why are not all products always available?
We do our best to plan the quantities of our products optimally so that they are always available and we can guarantee freshness at the same time. However, due to fluctuating demand, we are not always able to keep every product in stock at all times. We hope for your understanding.
QUESTIONS ABOUT SHIPPING
Is there a minimum order value?
No, there is no minimum order value or quantity. From an order value of € 25 we deliver your order free of shipping costs throughout Germany! Below that, shipping costs are € 4.99.
How high are the shipping costs?
From an order value of € 25 we deliver your order free of shipping costs throughout Germany! Below that, shipping costs of € 4.99 apply.
Which parcel service is used and how long will my delivery take?
Delivery will be made by DHL within 3-5 working days of your order and successful payment.
Can also be delivered to a country other than Germany?
Unfortunately, delivery is currently only possible within Germany.
However, we are working on this so that we can offer shipping to other countries in the future.
PAYMENT OPTIONS
Which payment options are offered?
PayPal
Credit card
Invoice with Klarna
Instant bank transfer
Prepayment
As an end consumer, can I also order by telephone or e-mail?
Unfortunately, this is not possible as our entire payment processing is only carried out online.
Can I still redeem my discount code after placing my order?
Unfortunately, it is not possible to subsequently reduce your order with a discount code.
Livraison régulière
Quels sont les intervalles de livraison disponibles ?
C'est toi qui décides de la fréquence à laquelle tu souhaites recevoir tes snacks, en fonction de tes besoins. Tu as le choix entre :
- tous les mois
- tous les 2 mois
- tous les 3 mois
Important : l'intervalle choisi ne peut plus être modifié une fois l'abonnement souscrit. Si tu as besoin d'une pause, tu peux toutefois suspendre ton abonnement à tout moment ou sauter certaines livraisons.
Comment puis-je gérer ou résilier mes abonnements ?
Vous pouvez facilement gérer vos abonnements via votre compte client sous « Abonnements ». Deux options s'offrent à vous :
« Afficher les détails » (bouton de gauche) :
Vous trouverez ici un aperçu de tous les paramètres. Vous pouvez :
- modifier l'adresse de livraison
- sauter la prochaine livraison
- suspendre ou réactiver l'abonnement
- consulter toutes les dates de livraison prévues et en sauter certaines sous « Afficher les commandes en attente »
- annuler l'abonnement en cliquant sur « Fermer » (si vous annulez votre abonnement, vous ne recevrez plus de factures ni de livraisons. Attention : l'annulation est irréversible. Si vous avez seulement besoin d'une pause, il est préférable d'utiliser la fonction « Suspendre »).
Gérer (bouton de droite) :
Ici, vous pouvez rapidement et directement :
- ignorer la prochaine livraison
- suspendre votre abonnement
Quels modes de paiement sont possibles pour les livraisons régulières ?
La livraison régulière n'est possible qu'avec PayPal. Pour les commandes ponctuelles, d'autres modes de paiement sont également disponibles, tels que la carte de crédit, Klarna ou le virement bancaire instantané.
PROBLEMS WITH THE ORDER
An item arrived damaged. What should I do?
We apologize that an item was probably damaged during transport. Please send us an email to shop@seeberger.de with the relevant order number and the damaged item.
If possible, please also send us a photo of the damaged item.
My parcel has not arrived, has disappeared or has been returned. What should I do?
We are sorry that there were problems with the delivery. Please send an e-mail to shop@seeberger.de stating the order number. We will then take care of the further procedure and send you the ordered items again.
One or more products are missing from my parcel. What should I do?
We apologize that one or more products are missing from your package. Please send us an email to shop@seeberger.de and let us know which products you are missing. We will of course send them to you free of charge.
I have received the wrong items, what should I do?
This should of course not happen. Please send an e-mail to shop@seeberger.de stating the order number and the missing or incorrect items.
COMPLAINTS AND REFUNDS
I have a product complaint. What do I do?
Please use the contact form on our website and tell us as precisely as possible what you are complaining about.
How can I cancel my order?
If possible, send us an e-mail to shop@seeberger.de with your cancellation request before the shipping confirmation. You will then receive a confirmation from us.
If the parcel has already been dispatched, we would still be pleased to receive a short e-mail from you. Please then refuse to accept the parcel so that it can be returned to us.
OTHER CONCERNS
I am a commercial retailer and would like to resell the Seeberger dried fruit range. Who should I contact?
Please get in touch with our colleagues from Sales. You can do this easily using the contact form.
Comment fonctionne la livraison régulière ?
Tu ne veux plus jamais être à court de tes snacks préférés ? Alors la livraison régulière est exactement ce qu'il te faut. Lors de l'achat, tu peux choisir si tu souhaites recevoir ton produit une seule fois ou régulièrement. Si tu optes pour la livraison régulière, tu bénéficies des avantages suivants :
Parfait pour tous ceux qui aiment grignoter, mais qui ne veulent pas passer de nouvelles commandes en permanence.